Earn your Professional Certificate with the following Hospitality Courses within just one to six weeks.

Quality Customer Service Course

QCS is a six-week course that gives you the knowledge of the overall operation of Food and Beverage and how to execute the service professionally and consistently at all times.  

Module 1 - First Impression

As guests observe a lot, in Module 1 you will learn how to project your appearance while on duty to ensure that you create a trust in customers eyes by behaving professionally throughout the entire operation.

Module 2 - Service & Service Procedures

These two topics are indispensable to run the operation smoothly that makes yours and the teams’ job easy and consistent.

Module 3 - Product Knowledge

In this Module you will learn how to increase your income and even your ability to step up into the next position with confidence and being ready to go even further. The more you sell, the more you make and yes, you need to know your product in and out to be able to increase your income.

Module 4 - The Three Keys to Success

If you grow individually, you grow as a Team together. You don’t need to have managerial skills to be able to execute your operation as expected and up to the company standards and expectations. In this Module you will learn the three key topics throughout the entire operation to be able to Provide Quality Customer Service to your customers and to make it a “WOW” in their eyes.

Module 5 - Running the Operation Smoothly

The only way to make it happen if there is nothing interrupts our service that we provide. A well-prepared operation that is kept up during the service period is another key to make our customers happy and satisfied.

Module 6 - Look at The Whole Picture

This Module gets you ready to keep the entire service as smooth as possible and to ensure that there is everything provided to the customers, so they feel special.

Busser Course

This position is essential and the key to become an amazing Restaurant waiter. During this period of job, you can grow faster if you understand the role of being a Busser.

Bar Server Course

This Bar waiter course will give you the fundamentals of learning the basics about spirits, liquors and cocktails that gives you the power of confidence to be able to approach guests with the right beverage knowledge and being ready for their preferences.

Bartender Course

This course you will learn how to make cocktails, how to do correct inventory and its purpose, how to use measurements and the jigger, free pouring, bar set up and break down, bar equipment, labeling, bar tricks and many more to increase your tip.

Restaurant Server Course

Working as a Team makes everyone’s job easier. With this Restaurant server course you will gain your overall knowledge of the service procedures and will also make you understand the meaning of “chain of command” and some of the main factors of Restaurant Management Mentality and way of thinking.

Barista Course

The Barista course helps you to fully understand the preferences and procedures about coffee making/serving and to ensure that the guest receives an enjoyable creation of yours.

Wine Course

This course will give you the good basic knowledge of all grape varieties, food and wine pairing knowledge, wine service procedure and etiquette and many more.

Host/Hostess Course

Everything starts and finishes here in Hospitality. From making reservations through the phone and when customers leave the outlet. Completing this course, you will learn phone and verbal etiquette and the right way to leave the right impression in your customers eyes.

Consultation

Please contact us for details.

Personal Development Consultation

Please contact us for details and we guarantee that you will be a strong pillar of a team and will reach your goal for future development.